Cornwall Council and NHS Kernow have taken action to ensure residents of the Duchy receiving care from Allied Healthcare continue to have their needs met with no disruption.
It was announced on Friday that Allied Healthcare, a national homecare provider operating across the country including Cornwall, will be selling or transitioning care and support services on a regional or contract by contract basis.
Earlier this month regulator The Care Quality Commission (CQC) warned Allied Healthcare about its financial sustainability.
The firm, which provides services such as showering, preparing meals and administering medication, says continuity of care is its number one priority and it is co-operating with councils to minimise disruption.
A Cornwall Council statement released today said: “Our priority is ensuring those in need of care will continue to receive it. A plan has been put into immediate effect which means that people will still have their personal care delivered to them in their homes as they normally would.
“Members of Allied Healthcare staff are being supported by the council to be transferred to another agency wherever possible.
“Cornwall Council is making sure that everyone affected is kept informed about the situation.”
An Allied Healthcare statement issued on Friday said: “The Stage 6 notification has negatively impacted Allied Healthcare, leading a number of customers to transfer care services to alternative providers, and disrupting staff retention and recruitment.
“These developments have intensified the impact of the challenging environment within which we operate and come immediately prior to the Christmas period, when pressures on care providers are at their highest. This has also meant that we have had to re-evaluate our long-term business plan.
“We are therefore actively exploring a range of options in order to minimise disruption to continuity of care, including the sale or transition of care and support services on a regional or contract-by-contract basis to alternative providers best placed to deliver care at a local level. Such sales or transitions will involve the transfer of staff. This process will be conducted in close cooperation with our customers.
“We will work closely with the CQC and all commissioners of care to ensure that there is minimal disruption to the care that we provide across the UK whilst this transition takes place. Continuity of care is our number one priority.”
Anyone in Cornwall who receives care from Allied Healthcare and who has any concerns can call the council on 0300 1234 100.